MRC Staff and Offices

Click to view MRC Staff: U.S.-based Staff | European-based Staff

Click to see our offices: Seattle | Dublin

MRC U.S. Staff

Paul KuykendallPaul Kuykendall
Chief Executive Officer
Paul joins the MRC leadership team as Chief Executive Officer with over 20 years of experience delivering global payments and fraud technology. Prior to joining the MRC, Paul held the position of Vice President of Payment Platforms for the world's largest live entertainment ticketing company and concert promoter. His omni-channel, international background covers every facet of payments and fraud, traditional card brands, stored value strategies, Internet bank payments, digital wallets, and cryptocurrencies. Additionally, Paul is a recognized subject matter expert on data security, compliance, and risk mitigation strategies, including payment authentication, encryption, and tokenization. Paul has proudly served the MRC for several years on various committees, regional boards, and the Global Board of Directors. He holds a Bachelor's Degree in Mechanical Engineering from Arizona State University.

As CEO, Paul is responsible for the overall operations and strategic execution of the industry's premier association of Payment and Fraud professionals.

Markus BergthalerMarkus Bergthaler
Director of Programs and Marketing
As Director of Programs and Marketing, Markus oversees the development of all Association program content, conference education, committee and community subject matter, website content, benchmarking and online forum topics. Markus joined the MRC from Wizards of the Coast where he led the company's fraud department. Prior to Wizards of the Coast, Markus worked as a Fraud Manager at E. Breuninger in Germany, further developing his knowledge of international payments and fraud. As a German native, Markus started his career in Fraud Management at Amazon where he worked predominantly on German investigations. He brings a variety of skills to the MRC, including international fraud security, cross-border payment processing, marketing and business development.

Emma CloningerEmma Cloninger
Marketing Manager
Emma is responsible for developing comprehensive marketing communication, advertising, social media content and media relations initiatives that directly support MRC constituents. With a background in public relations and communication, Emma has expertise in brand representation, events, content creation and successful campaign execution. Emma came to the MRC from Global Credit Union where she gained a wealth of experience as a communications specialist. She was promoted from Marketing Coordinator to Marketing Manager in June 2018.

Jared CsarJared Csar
U.S. Membership Manager
Jared is responsible for providing support to current and prospective members in relation to all benefits, programs and services offered by the Merchant Risk Council. Jared joined the MRC team from Amazon, where he most recently served as Senior Investigations Specialist in the Transaction Risk Management Systems division, bringing expertise in fraud and credit risk analysis to their Buyer Risk Investigations operations within the German market. Prior to relocating to Seattle, he spent five years in Colorado, working in hospitality for Vail Resorts, where he served as Resident Manager at the Austria Haus Hotel in Vail. Jared is a proud native of the Chicagoland area and holds a B.A. from the University of Illinois at Urbana-Champaign.

Jenny KiefferJenny Kieffer
Director of Events
Jenny joined the MRC in 2008 as an Administrative Coordinator. Now as the Director of Events, Jenny develops, coordinates and leads all conference initiatives pertaining to the four annual US and European MRC events. Prior to the MRC, Jenny worked at Cutter & Buck apparel manufacturer and Chase Bank. With experience in several diverse roles, Jenny has a unique skill set including expertise in web administration, database administration, customer relations, IT, photo editing and office management. A local native to the Northwest, specifically Seattle, Jenny is a tried-and-true Seahawks fan.

Vinnie LopezVinnie Lopez
Graphic Designer
Vinnie is the MRC's visual architect responsible for all creative representation and branding associated with the MRC. With a background in illustration and graphic design, Vinnie finds inspiration from sketching and drawing, designs that are dynamic, fearless and daring, modern compositions and street art. Prior to the MRC, Vinnie served 10 years in the Army Airborne Infantry with three combat tours to Afghanistan and Iraq.

Alycia McMahonAlycia McMahon
Event Coordinator
Alycia assists the Director of Events, coordinating, planning and developing projects and initiatives relative to the four annual MRC conferences. Prior to joining the MRC, she worked as an Executive Assistant/CRM Manager at Copiers Northwest/BluZebra Technologies. Alycia has over 10 years of experience in the hospitality industry working in events, sales and catering in Massachusetts.

Suzan SnodgrassSuzan Snodgrass
Director of Finance and Operations
Suzan is responsible for leading and developing the MRC finances, business planning, budgeting, human resources and administration. Suzan joined the MRC from the Washington Initiative for Supported Employment where she spent the last 16 years as the Director of Finance. She has a BA in Accounting and a Masters in Finance from Seattle University.

Mike SplichalMike Splichal
U.S. Program Manager
Mike oversees content for the MRC, including the MRC Resource Center, community forums, and directories. He also coordinates MRC Committees, Communities, and Affinity Groups. Mike joined the MRC in May 2015 from Amazon. Though his nearly 14-year tenure there began in Customer Service, Mike most recently served in the Transaction Risk Management Systems division, where he led operations integration for new points of sale and other strategic business initiatives for the Buyer Risk Investigations department.

MRC European Staff

Úna DillonÚna Dillon
Managing Director, MRC Europe
Úna has 20 years of experience in financial services, payment card scheme strategy and management, European policy and membership associations. Her experience includes General Manager of the Irish national Debit Card Scheme (Laser Card), Head of Card Services for the Irish Payment Services Organisation (IPSO) delivering the Chip & PIN project for Irish debit cards and developing the IPSO Card Fraud Forum. She also currently sits on the Board of Directors of EAST (European ATM Security Team) and is Chairman of the European Payments Council (EPC) Card Fraud Prevention Forum.

Susan BrownSusan Brown
Program Manager, MRC Europe
Susan joined the MRC Dublin office following a two-year stint working in Canada. She brings expertise in project management, research, HR, and tech sector employment development. She has years of experience in managing and delivering events for big brand organisations, having delivered over 60 events including corporate hospitality, educational seminars and conferences, round-table workshops, and internal/external social events. Susan is responsible for delivering the MRC programs to members in Europe.

Paula GrayPaula Gray
Accounting Manager, MRC Europe
Paula's background is in retail banking and financial services, with significant experience in corporate governance, company secretarial, HR, finance, membership services and retail payment operations. Paula comes to the MRC from the Irish Payment Services Organisation where she was Manager of Corporate Services and Retail Payments and more recently was Head of Corporate Governance and Retail Payment Operations with the BPFI. She has an ACCA Certified Diploma in Accounting and Finance and is a member of the Association of Compliance Officers in Ireland.

Linda PorathLinda Porath
Membership Manager, MRC Europe
Linda comes to the MRC with extensive conference and membership experience. She previously worked at the European Networking Group, CIGNA International, Phoenix Solutions Ltd, Mansion Limited, Bwin International Ltd, and Griffin Capital Management. In her membership role at the MRC, Linda serves as a liaison for our European members, making sure their questions and needs are met. Linda holds degrees from TtMadrid and BKPII, Elisabeth-Selbert-Schule in Germany.

MRC Offices


600 Stewart St. Suite 720
Seattle WA 98101

Phone: (206) 364-2789
Fax: (206) 367-1115

MRC Fraud & Payments EU Ltd.

Suite 306,
1/3 Burton Hall Park,
Burton Hall Road,
Dublin 18,

Phone: +35312903540 (available weekdays, 9:00 AM - 5:00 PM Irish Standard Time)