MRC Online Courses

Fraud in the Customer Journey

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The Fraud in the Customer Journey course is a self-paced, entry-level course covering fraud during any point a customer is working with a merchant or organization. It is intended to educate about the types of fraud that can occur within a customer's journey and how it can affect merchants. Payment professionals will learn the key concepts of fraud attacks, the digital attack lifecycle, how fraud can impact merchants, and steps to combat fraud online.
Program Details
Program Level: Basic
Program Field of Study: Specialized Knowledge
Program Delivery Method: QAS Self Study
Advanced Preparation and/or Pre-requisites: None  
CPE Credits: 1.5
Members: $75 USD
Non-Members: $150 USD

Learning Objectives:

  • Identify what is typically stolen from customers
  • Identify where fraudsters can steal customer information
  • Describe how fraudsters utilize online ads to attack companies
  • Identify the techniques fraudsters use to steal from others
  • Describe how fraudsters utilize websites and apps to steal data
  • Identify and describe how fraudsters attack online accounts to steal information
  • Explain the digital attack process utilized by fraudsters
  • Describe the purpose of each step in the attack process
  • Describe the digital attack lifecycle during an account takeover, scraping, and supply chain attack
  • Explain how fraud attacks negatively impact merchants
  • Understand the steps to prevent online fraud
  • Explain the techniques organizations use to fight against online fraud

RAPID Edu Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

National Registry of CPE Sponsors logo

RAPID Edu Refund Policy

For the RAPID Edu program self-study courses, refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.

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