Fraud in the Customer Journey

The Fraud in the Customer Journey course is a self-paced, entry-level course covering fraud during any point a customer is working with a merchant or organization. It is intended to educate about the types of fraud that can occur within a customer's journey and how it can affect merchants. Payment professionals will learn the key concepts of fraud attacks, the digital attack lifecycle, how fraud can impact merchants, and steps to combat fraud online.

Program Details

Program Level: Basic

Program Field of Study: Specialized Knowledge

Program Delivery Method: QAS Self Study

Advanced Preparation and/or Pre-requisites: None

CPE Credits: 1.5

Members: $75 USD

Non-Members: $150 USD

Learning Objectives:

Identify what is typically stolen from customers
Identify where fraudsters can steal customer information
Describe how fraudsters utilize online ads to attack companies
Identify the techniques fraudsters use to steal from others
Describe how fraudsters utilize websites and apps to steal data
Identify and describe how fraudsters attack online accounts to steal information
Explain the digital attack process utilized by fraudsters
Describe the purpose of each step in the attack process
Describe the digital attack lifecycle during an account takeover, scraping, and supply chain attack
Explain how fraud attacks negatively impact merchants
Understand the steps to prevent online fraud
Explain the techniques organizations use to fight against online fraud

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RAPID Edu Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org

RAPID Edu Refund Policy

For the RAPID Edu program self-study courses, refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.