Preventing and Fighting Common Chargebacks

The Preventing and Fighting Common Chargebacks for Merchants course is a self-paced, intermediate level course covering the most common chargebacks that merchants may need to fight. Payments and fraud prevention professionals will learn how chargebacks impact merchants, risk factors that may make certain merchants more vulnerable to chargebacks, merchant tools, when to fight chargebacks, and how to prevent and fight the most common chargebacks faced by merchants.

The course is developed by the MRC in partnership with Chargeback Gurus and peer-reviewed by the MRC Education Committee.

Program Details

Program Level:Intermediate
Program Field of Study: Specialized Knowledge
Program Delivery Method: QAS Self Study
*CPE Credits: 2.0
Advanced Preparation and/or Pre-requisites: Chargeback Essentials is recommended

Objectives

Define the four main impacts that chargebacks have on merchants
Identify risk factors that can increase a merchant's chargeback rate
Examine how these risk factors contribute to chargebacks in high-risk industries
Distinguish common tools used by merchants to prevent chargebacks
Categorize types of chargebacks
Determine which factors to consider when deciding whether to fight or accept a chargeback
Examine types of evidence that can be included in a chargeback representment
Outline how to prevent and fight the following types of chargebacks:
- Fraud
- Cancelled Recurring
- Cancelled Merchandise/Services
- Declined Authorization
- Merchandise/Service Not Provided

*Learning objectives and CPEs are subject to change before the official course launch.

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RAPID Edu Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org

RAPID Edu Refund Policy

For the RAPID Edu program self-study courses, refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.