Don’t Say Maybe — Refining Your Decision Accuracy for a New Era of Fraud

As ecommerce and the fraud that threatens it become more sophisticated, decision accuracy and the ability to reliably measure it needs to follow suit.No one metric tells the whole story. Approval rate, false declines, fraud rate, precision, catch rate, manual review percentage, decision speed — each tells part of the story. But fraud and risk teams need a holistic vision and a comprehensive way of thinking to reliably assess their performance and continually modify their defenses.A panel of fraud and risk thought leaders from Lowe's, Groupon and Samsung dive into the methods and mindset the leading lights are employing to evaluate their decision accuracy holistically, benchmark performance against industry standards and how they turn those insights into actionable steps to improve performance, increase conversion and uplevel customer experience. Key Takeaways: How to diagnose system shortcomings by taking a comprehensive view of a series of performance metrics and ultimate outcomes How to prioritize the importance of optimizing particular decision accuracy metrics depending on the most urgent business imperatives The importance that transparency in fraud systems plays in making metrics accessible and actionable How to improve performance metrics with a practical plan that matches ambition with available resources

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