Focus Group Luncheon | The Hidden $100M Threat: Rethinking Policy Abuse in Modern Ecommerce, Presented by Riskified

For years, chargebacks have dominated the fraud conversation, yet many leading ecommerce brands are discovering that policy abuse across returns, promotions, and limited releases can represent an even larger financial and reputational risk. In this session, Jordan Harris and Steve Kim share how they’ve reframed abuse as a strategic priority and are building a proactive approach to stopping it at the customer level by establishing guardrails around high-demand inventory, limiting exploitative behaviors, and blocking repeat abusers before patterns escalate. By empowering internal teams to adapt store policies in real time, they’ve protected revenue, reduced brand damage, and prevented products from flowing to unintended destinations, all while maintaining a seamless experience for legitimate customers.

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