Humans in the Loop? Balancing Automation with Human Intelligence

As retail leaders rethink how to fight fraud, optimize payments, and create seamless shopping experiences, they're adopting new technologies to unlock speed and scale. In the rush to automate, are we overlooking one critical truth? AI is only as good as the humans guiding it. Fraud and risk professionals know this better than anyone: human expertise is still critical to ensuring good customers aren't blocked and trust is maintained. In this panel, ecommerce executives from Belk, Canadian Tire, and World Market will share how they are combining automation with fraud and payments teams to boost approvals , streamline operations, and protect revenue. Those who attend will learn where AI/ML delivers the most value and why oversight remains essential. Attendees will leave with practical strategies for balancing automation with human intuition and positioning their teams as strategic leaders in today's AI-driven retail landscape. Key Takeaways: How to blend AI and human oversight to build trusted fraud and payments strategies Why human judgment is critical for guiding, tuning, and governing AI tools Practical steps to boost approval rates, reduce false declines, and protect revenue

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