Interactive Panel Discussion Response: Exploitation of Reward Programs Across the Hospitality & E-Commerce Industries

Fraudsters are increasingly targeting reward programs across the hospitality and broader e-commerce industries, exploiting vulnerabilities in online booking systems, loyalty accounts, and synthetic identities. These schemes can result in significant financial losses, customer trust erosion, and reputational damage. This session goes beyond theory: participants will gain actionable strategies to detect, prevent, and respond to fraud, while learning how to strengthen collaboration with law enforcement agencies, industry peers, and fraud prevention networks. Real-world case studies, practical tools, and scenario-based exercises will give attendees the opportunity to apply these strategies in a controlled environment. By the end of the session, participants will be equipped to proactively safeguard reward programs, mitigate emerging threats, and protect both organizational assets and customer loyalty.

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