Revolutionising Manual Review with GenAI-Powered Insights

Manual review is a double-edged sword: essential for catching fraud, but costly, inconsistent, and hard to scale. In this session, we share our journey of exploring GenAI as a co-pilot for manual review agents. We will walk through the background of our manual review setup, the challenges we faced, and why GenAI presented a unique opportunity. You will see how we designed and built a GenAI-powered review assistant, iterated with analyst feedback, and how we measured the impact. Most importantly, we will share both the successes and the unexpected hurdles — from faster case handling to model hallucinations, legal/compliance/privacy review, and the operational challenges we had to navigate.

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