September 22, 2022
Since fraud is a major problem for people and businesses today, there are now many ways to counter it, from simple mindfulness while online to high-tech cybersecurity. The best methods, however, can be a hassle, especially for firms and their customers, as these processes require information, various tools, and time to complete their checks.
September 19, 2022
According to Shopify’s The Future of Commerce Trend Report - 2022, trust has become the new currency of eCommerce. Trust is built in many ways, such as branding and community involvement, but what about online customer experiences (CX)?
August 25, 2022
As eCommerce merchants continue to strive to offer their customers the best possible online experiences, it is essential to take a moment to realise just how important it is to get it right. It sounds relatively easy to keep customers happy, but numerous challenges and threats in the online domain can throw a spanner in the works and be detrimental to a company’s revenue growth.
July 28, 2022
Fraudsters will use every trick in the book to catch their victims, ranging from the technological to the psychological. In the case of the latter, a new twist on an established attack vector has been trending recently – prompt bombing.
July 07, 2022
If your business offers subscriptions, chances are you’re thriving. From food boxes to streaming services and digital news, many customers became avid subscribers amid the pandemic. Now, 75% of all consumer brands plan to offer a subscription by 2023. But fraud always follows success. How can you get fraudsters to unsubscribe?
What Merchants Need to Know about the Visa Compelling Evidence 3.0 Update - A Solution Provider’s Perspective
June 30, 2022
Major card networks are always taking steps to improve their processes, and this includes modifying the rules on how they handle payment disputes from time to time. Visa recently announced that they will be making some big changes to their dispute process that will take effect in April 2023. Let’s look at these changes and discuss how they will affect merchants.
June 29, 2022
The importance of using Two Factor Authentication (2FA) as an additional security check when accessing an account or service is now well understood. Criminals and fraudsters attempting to compromise accounts know how effective it can be better than anyone.
June 28, 2022
The MRC has been working tirelessly with industry partners over the last few years, including card networks like Visa, to reduce the costly problem of first-party misuse, formerly known as friendly fraud. Visa’s recently announced updated dispute rules are a significant step in the right direction.
June 16, 2022
Bots are one of the main weapons of choice of bad actors, particularly for malicious activities such as account takeover fraud (ATO) and identity theft. Versatile and adaptable, bots can stage a wide range of malicious activities, ranging from credential stuffing attacks using information exposed in data leaks to the creation of multiple online identities.
The challenges of MID warming: how merchants can switch acquirers while mitigating the risk of issuer declines
June 09, 2022
Sometimes merchants need to change their acquiring relationships. But this change doesn’t just entail switching the acquirer—it also means changing their merchant ID (MID) used for those transactions. What might seem like an innocuous move can lead to a dip in authorization rates, even if nothing else has changed from a merchant risk profile perspective.