MRC Blog

Online Buying is Surging: How Merchants Can "Keep the Peak" and Ensure Long-Term Success

July 23, 2020

Even in the midst of a major economic downturn, some eCommerce merchants are not just surviving, they are seeing persistent holiday season-like levels of consumer demand.

Read more »

Credit Card Payments: Here Are the Top 5 Things Merchants Need to Know

July 09, 2020

Credit cards have become nearly ubiquitous for payments, with merchants that do not accept credit cards often at a disadvantage. At the same time, the cost of accepting credit cards is steep and about to get steeper. Read on as Trustly shares five key things merchants need to know about accepting credit card payments.

Read more »

3 Ways Disruption Drives Contact Center Fraud

June 26, 2020

80% of Certified Fraud Examiners say fraud levels rise in times of economic distress. What threats should customer experience leaders be alert to -- and how can they fight back as disruption drives contact center fraud?

Read more »

Banks after PSD2

June 17, 2020

PSD2 requirements for Strong Consumer Authentication and the rise of open banking are a good start to think of collaboration in the wider context. Banks already have credibility, stability, and consumer knowledge, and what they need from young start-ups is their speed and the innovative technology.

Read more »

COVID-19 Impacts: Trends in the Food & Beverage Industry

June 09, 2020

Consumer transaction volumes across the food, beverage, grocery, and delivery industries have skyrocketed over the last several weeks due to the impacts of the coronavirus (COVID-19), precipitating a new culture of eCommerce.

Read more »

Building Better Subscription Bundles

June 04, 2020

One of the most effective strategies for attracting new customers is to offer subscription bundles, pairing multiple products or services at discounted rates.

Read more »

3D Secure Authentication

May 28, 2020

Learn how 3D Secure can maximize protection and conversion during COVID-19.

Read more »

Security Challenge Questions

May 21, 2020

For the third year in a row, respondents to the Neustar 2020 State of Call Center Authentication Survey recognized the call center as a primary source for account takeover (ATO) attacks, second only to web-based attacks.

Read more »

Top MRC Member and Non-Member Benefits

May 14, 2020

With social distancing in effect, it's our goal to bring our community together by offering useful tools and resources to help professionals stay engaged and informed during these unprecedented times.

Read more »

Financial Institutions and the Work From Home Movement

May 07, 2020

In order to stay protected, organizations need to heighten their fraud prevention monitoring response operations to combat cyberattacks from fraudsters capitalizing on system vulnerabilities and changes in the new working environment since the COVID-19 pandemic.

Read more »