Skip to main content
Background image

Fraud Essentials

Promotional banner with a person holding a smartphone and credit card. Text reads: 'Fraud Essentials – complimentary enrollment from Checkout.com' with the Checkout.com logo.

The MRC Fraud Essentials course is a self-paced program that explores the intricacies of online fraud, its perpetrators, and the role of fraud analysts. By the end of the course, you will have a strong foundation in navigating the complex world of online fraud!  

Complimentary to MRC Members. Thanks to Checkout.com
Non-members: USD $450 (plus applicable taxes)


Enroll | Members Enroll | Non-Members

In today's digital age, where eCommerce platforms thrive, so does the risk of online fraud. Understanding the foundations of online fraud is crucial whether you're dealing with credit card fraud, marketplace fraud, or first-party misuse (aka friendly fraud).

FAQs

    • New Payments and Fraud Team Members seeking a clear introduction to the chargeback process.
    • eCommerce Staff and Customer Support Representatives handling transaction issues and customer disputes.
    • Small Business Owners and Merchants looking to reduce chargeback losses and understand their rights and responsibilities.
    • Payment Professionals building foundational knowledge to support further chargeback management strategies.

    • New Payments and Fraud Team Members seeking a clear introduction to the chargeback process.
    • eCommerce Staff and Customer Support Representatives handling transaction issues and customer disputes.
    • Small Business Owners and Merchants looking to reduce chargeback losses and understand their rights and responsibilities.
    • Payment Professionals building foundational knowledge to support further chargeback management strategies.

    • Program Level: Basic
    • Program Field of Study: Specialized Knowledge
    • Program Delivery Method: QAS Self Study
    • CPE Credits: 1.4
    • Advanced Preparation and/or Pre-requisites: None

    • Program Level: Basic
    • Program Field of Study: Specialized Knowledge
    • Program Delivery Method: QAS Self Study
    • CPE Credits: 1.4
    • Advanced Preparation and/or Pre-requisites: None

    • Define chargebacks
    • Categorize types of chargebacks
    • Identify the key stakeholders in the chargeback process
    • Outline the steps of the chargeback process
    • Compare open loop vs closed loop systems
    • Describe reason codes
    • Identify common reason codes
    • Outline the steps of the merchant challenge process
    • Calculate four common chargeback metrics
    • Apply chargeback prevention techniques
    • Identify common chargeback solutions

    • Define chargebacks
    • Categorize types of chargebacks
    • Identify the key stakeholders in the chargeback process
    • Outline the steps of the chargeback process
    • Compare open loop vs closed loop systems
    • Describe reason codes
    • Identify common reason codes
    • Outline the steps of the merchant challenge process
    • Calculate four common chargeback metrics
    • Apply chargeback prevention techniques
    • Identify common chargeback solutions

    • MRC Members: USD $75 (plus applicable taxes)
    • Non-members: USD $150 (plus applicable taxes)

MRC Education Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org

National Registry of CPE Sponsors logo

MRC Education Refund Policy

MRC Education eLearning course refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.