Fraud & Risk
Stopping the Surge of Card Not Present Fraud in Retail Call Centers
With more and more fraud shifting from the card present to the card not present environment, phone fraud is a growing threat to retailers who accept orders placed by phone through their call centers. This case study examines the fraud losses a global omni-channel retailer was experiencing through its call centers and why they chose Pindrop's technology solution to help them mitigate this type of fraud. The case study includes five success factors for call center security and the retailer's projected three-year savings.