Compliance Advisor - French Speaking

GoCardless

London, UK (remote until further notice)

June 28, 2021

The Compliance Operations team is a part of GoCardless’ Risk Organisation and we play a critical role in helping to protect and grow the company.

We’re a team that is always busy, working through large volumes of customer signups, conducting KYC reviews on customer accounts, improving the way we do things and navigating all of the complex challenges that come with being a fast-growing business.

We’re focused on customer experience, efficiency and quality. We have challenging KPIs that we work hard to deliver against, and a growing, changing market to serve as GoCardless expands across the globe.

The Role

  • You will have a focus on customers from our french market using your language skills to conduct KYC reviews and support them through our processes
  • This will be a fully remote role until further notice but normally based out of our London office
  • Hours will be from 9.00 am - 06.00 pm (Mon - Fri)

Key responsibilities will include:

  • Assessing sign-ups and identifying high-risk customers for further review
  • Making customer onboarding decisions by reviewing KYC documentation
  • Supporting our customers through robust written communication
  • Eliminating or confirming alert matches from PEPs, Sanction and Adverse Media screening
  • Reviewing customer monitoring alerts

What we're looking for

  • You have a minimum of one year’s compliance AML/KYC experience working in a similar role
  • You must have the ability to work autonomously with minimal supervision
  • You take pride in having strong attention to detail and always see tasks through to completion
  • You have a tremendous sense of urgency tempered by the ability to keep calm under pressure
  • You understand the importance of anti-money laundering and counter-terrorist financingv
  • Equally, you’re conscious of the customer experience and explaining our requirements effectively
  • You have flawless written and verbal communication skills and are happy to support customers via email or over the phone

Click "Download Now" to view a PDF with key responsibilities and requirements. To apply, please use this link: https://boards.greenhouse.io/gocardless/jobs/3234798?gh_src=1986cd501us