Fraud & Risk

Digital Goods Roundtable

Art Chu - Nexon; Nelson Ho - Microsoft; Tina Van Brunt - Big Fish Games

Presentation

Several fraud trends are impacting the digital goods market. EMV and its impact on fraud types are reviewed; this is followed by overall fraud solution best practices including monitoring reported fraud through issuer reports, working with larger issuing banks directly, and using third-party software or creating in-house velocity rules. Finally, thoughts on measuring chargeback performance and representment rates are shared.

Digital Goods Roundtable

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