KPI Project Results

Zoë Watson - Deckers Brands; Franz-Xaver Guttenberger - Omniga GmbH


A working group focused on key performance indicators (KPI) was set up by the MRC Benchmarking Committee as a smaller working group. The KPI group has been working to document checkout, settlement, and payment reversal flows incorporating four common payment methods. By analyzing KPI calculation methods and standardizing the way KPIs are calculated, the group will deliver a way for merchants to benchmark themselves against other merchants.

KPI Project Results

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