Fraud & Risk

Brick by Brick: Building a Successful Fraud Program

Chance Bowlin - Petco Animal Supplies, Inc.; Tom Ruane - Navy Exchange

Presentation

When building a fraud prevention program, it is critical to strike a balance between protecting the bottom line and providing a good customer experience for legitimate customers. Tips on how to develop a team structure are discussed, followed by points to consider when evaluating risk mitigation tools. Finally, the importance of collecting and analyzing data is reviewed, with several strategies and KPIs to consider adopting.

Brick by Brick: Building a Successful Fraud Program

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