Fraud & Risk

Good Chargeback Operation Practices for Merchants

Carolyn Sweeney - MasterCard

Presentation

Good chargeback management boils down to much more than just good luck. Here MasterCard provides an overview of chargeback cycles, dispute administration fees, and chargeback operations, followed by reasons why chargebacks matter beyond simply being a revenue issue. The presentation concludes with several ways merchants can better manage chargebacks, along with an overview of MasterCard's Global Risk Management Program.

Good Chargeback Operation Practices for Merchants

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