Fraud & Risk
The Spectre of False Declines is Real
Based on research from Javelin, collectively eliminating the problem of false declines would generate revenue equivalent to three more Black Fridays every year without adding any new customers. This presentation looks at the perception versus reality gap when it comes to false declines, highlighting what is lost beyond sales themselves, with particular focus on two specific customer segments. Several types of legitimate orders are then discussed, concluding with key takeaways to reduce false declines.