Fraud & Risk

Investigations: A New Focus - F.I.R.S.T.

Rhonda Olney - Sears Holdings


Sears Holdings' Asset and Profit Protection group shares insights into how they broadened the scope of their team, then created onboarding and talent development programs to meet their revised goals. The team used the acronym F.I.R.S.T. as a way of mapping their investigation process. Each process step is shown in detail using a checklist approach to help visualize the steps involved. The presentation concludes with an overview of the success the team has achieved.

Investigations: A New Focus - F.I.R.S.T.

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