Fraud & Risk
Operations at Scale: Improving Efficiency and Efficacy Simultaneously
As their business has increased dramatically in recent years, Airbnb has needed to quickly scale internal teams such as its Trust and Safety group. This presentation looks at several concerns the company encountered and how taking a fresh approach helped the team overcome them. Particular focus is given to guided workflows; benefits such as training are highlighted, and a scenario involving an account takeover is included as an example workflow.