Fraud & Risk

The Quarterback, the Counterfeiter, the Mistress, and the Mom: Friendly Fraud Case Studies from a Luxury Marketplace

Brittany Allen -- 1stdibs

Presentation

As an online marketplace for luxury fashion, jewelry, art, and furniture, 1stdibs works with a unique clientele, often with specific ordering and fulfillment requests. Given the company's small Trust Team, the group must often employ creativity when representing any chargebacks. This presentation looks at several examples of friendly fraud chargebacks the team received and how they were able to successfully represent them.

The Quarterback, the Counterfeiter, the Mistress, and the Mom: Friendly Fraud Case Studies from a Luxury Marketplace

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