Find Resources
Fraud & Risk
Can Fraud Make Happy (and Loyal) Customers?
Presentation
With an ever-increasing number of online retailers only a click or tap away from consumers, customer satisfaction is a key factor in retaining good users and attracting new ones. In this presentation Etsy examines several strategies for balancing fraud prevention with customer experience, along with key performance indicators and metrics they use to help measure and improve CX. Multiple case studies illustrating how the company factored customer experience into their decision making are also included.
Slides for this presentation and presenters' notes are available by signing in or becoming a member, then returning to this page.

Sign in or register to download these resources
Slides for this presentation and presenters' notes are available by signing in or becoming a member, then returning to this page.
Share: