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Fraud & Risk
If I Could Chargeback Time -- A Merchant's Guide to Improving Acceptance Rates
Presentation
With fraud continuing to shift to the card-not-present space, chargebacks are a growing cost for online merchants; in fact, chargeback dispute fees were noted as the number one fraud cost element in last year's MRC Global Fraud Survey.
This presentation from Featurespace briefly reviews current fraud trends and their implications on chargebacks, then details several imperatives for effective chargeback prevention and management. Tips for issuing refunds are included next, with resources and a summary of best practices closing out the slides.
Slides for this presentation and presenters' notes are available by signing in or becoming a member, then returning to this page.
Note that this presentation is also available as a webinar. To view the webinar, click here.

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This presentation from Featurespace briefly reviews current fraud trends and their implications on chargebacks, then details several imperatives for effective chargeback prevention and management. Tips for issuing refunds are included next, with resources and a summary of best practices closing out the slides.
Slides for this presentation and presenters' notes are available by signing in or becoming a member, then returning to this page.
Note that this presentation is also available as a webinar. To view the webinar, click here.
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