Fraud & Risk

How We Run Effective Chargeback Representment and Drive Down Friendly Fraud

Leo Xue -- Microsoft

Presentation

This discussion outlines a five-step process to try to drive down the financial loss stemming from friendly fraud chargebacks. After reviewing each step in detail, associated key performance indicators (KPIs) are highlighted. The presentation closes with a comparison of representing chargebacks in-house versus outsourcing the work, along with four challenges and opportunities on the horizon.

How We Run Effective Chargeback Representment and Drive Down Friendly Fraud

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