Payments

The Evolution and Key Success Drivers of the Payment Function

Pascal Burg -- Edgar, Dunn & Company; Nicolas Vedrenne -- SafeCharge; Nicolas Bosmans -- Oui SNCF

Presentation

Traditionally payments leaders at online and omni-channel retailers were tasked with reducing costs; now many companies are instead using payments as a means to drive strategic growth. In this presentation, one-on-one interviews with 12 merchant payments leaders are condensed into seven characteristics. Subjects discussed include using payments as a competitive advantage, how organizational structures are evolving, relationship-building strategies with payments partners, and the role A/B testing is playing for the interviewed merchants. The presentation also spotlights the impact of payments on the customer experience, new approaches to key performance indicators, and payments leadership roles.

The Evolution and Key Success Drivers of the Payment Function

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