Fraud & Risk
2019 MRC Global Fraud Survey Results
The MRC, in conjunction with CyberSource, conducted its biennial Global Fraud Survey to provide MRC members with insights on how merchants around the world mitigate online fraud and risk. The survey results begin with an overview of fraud management differentiators, followed by summaries of six key areas that set top performing companies apart. These takeaways are explored in detail next, focusing on the role and criticality of fraud management, the usage of data analytics, the rate at which manual reviews are conducted, the three most pervasive types of fraud attacks, and overall satisfaction with the efficacy of fraud tools and systems. Survey findings on top fraud mitigation tools and key performance indicators are then shown; a brief conclusion and look at the survey methodology round out the results.