Chargeback X, by Justt
ChargebackX is a two day global event dedicated to the evolving world of chargebacks, disputes, payments, fraud, and post transaction revenue recovery.
Designed for the professionals who own the outcome after a transaction takes place, ChargebackX brings together merchants, payment leaders, card networks, issuers, acquirers, fraud experts, and technology providers for practical conversations about the challenges shaping dispute management today and what organizations need to prepare for next.
Across two days of virtual programming, attendees will hear directly from practitioners and industry experts through keynotes, merchant panels, vertical specific breakouts, benchmarking sessions, and candid discussions focused on real world experiences, measurable results, and actionable takeaways.
What to Expect
The 2026 program will explore topics including:
- The state of chargebacks and dispute management in 2026
- Visa and Mastercard rule and monitoring program updates
- VAMP, SMMP, ECP, EFM, and the changing network landscape
- The evolving impact of friendly fraud and first-party misuse
- AI, automation, and the future of chargeback management
- Agentic commerce and what AI-driven purchasing may mean for disputes
- Identity verification and its role in dispute prevention
- Merchant benchmarking across win rates, volumes, and verticals
- Build vs. buy strategies for chargeback operations
- Issuer and merchant collaboration
- Vertical specific challenges across travel, subscriptions, marketplaces, gaming, and other high-volume industries
Attendees will gain insight into the rules, research, technology, and trends shaping the industry; learn from organizations solving complex chargeback challenges in practice, and connect with peers across the payments ecosystem.
ChargebackX is designed for executives, leaders, and practitioners working across:
- Payments and Payment Operations
- Chargebacks and Dispute Management
- Fraud and Risk
- Revenue Operations and Revenue Recovery
- Ecommerce
- Customer Operations and Customer Experience
- Finance
- Banks and Issuers
- Acquirers and Card Networks
- Payment Service Providers and Payments Technology
Whether you manage chargebacks every day or oversee the broader payments, fraud, risk, or revenue strategy of your organization, ChargebackX is an opportunity to benchmark your approach, hear how peers are responding to industry changes, and take practical ideas back to your team.