2025 Global eCommerce Payments and Fraud Report
Uncovering Trends.
Navigating the Future.
The 2025 Global Payments & Fraud Report is your go-to resource for understanding the latest trends shaping eCommerce. Based on our annual global survey of 1,000+ eCommerce merchants, this report provides insights from businesses of all sizes—SMBs, mid-market, and enterprise merchants—across 35+ countries in North America, Europe, Asia-Pacific (APAC), and Latin America (LATAM).
With a data-driven approach, the report explores emerging payment trends, evolving fraud threats, and strategic insights to help you optimize payment performance, reduce fraud losses, and refine risk management strategies in an increasingly complex global market.
What's Inside? Key Insights for 2025
This year's report delivers in-depth analysis across five critical areas shaping the future of payments and fraud prevention:
- Payment Acceptance— Trends in authorization rates, decline patterns, and the evolving checkout experience.
- Payment Tactics & Metrics— How merchants improve payment performance and control costs.
- Fraud Attacks and Metrics— Insights into fraud attack patterns, mitigation strategies, and emerging threats.
- Post Purchase Fraud and Abuse— Merchant-reported trends on chargebacks, policy abuse, and refund fraud.
- Fraud Management Strategies and Tactics— How merchants structure fraud teams, deploy technology, and balance security with customer experience.
Stay Ahead in Payments & Fraud Prevention
The 2025 Global Payments & Fraud Report offers exclusive insights into global and regional eCommerce trends—helping businesses stay competitive, enhance security, and streamline operations. Here are a few highlights…
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Get Key eCommerce Payments and Fraud Insights
Common Questions
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The survey for this year's report was fielded in October to November of 2024. In total, 1,082 merchant professionals involved in eCommerce payment and fraud management (including 70 MRC members) completed the survey. The respondent sample includes fraud and payment professionals based in 38 countries, spanning four major geographic regions, with broad representation across revenue tiers, sales channels, and eCommerce categories.The survey for this year's report was fielded in October to November of 2024. In total, 1,082 merchant professionals involved in eCommerce payment and fraud management (including 70 MRC members) completed the survey. The respondent sample includes fraud and payment professionals based in 38 countries, spanning four major geographic regions, with broad representation across revenue tiers, sales channels, and eCommerce categories.
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The report provides the latest industry fraud data and fraud management methods used by global merchants, along with a robust set of performance benchmarks that organizations can use to help optimize their fraud management and prevention practices. In addition, the report delves into today’s rapidly changing payments landscape to examine the range of different payment acceptance, management, and partnership practices merchants are deploying globally and across key sub-segments, as well as the reasons why they are adopting these payment strategies and tactics in the current commercial environment.
The report provides the latest industry fraud data and fraud management methods used by global merchants, along with a robust set of performance benchmarks that organizations can use to help optimize their fraud management and prevention practices. In addition, the report delves into today’s rapidly changing payments landscape to examine the range of different payment acceptance, management, and partnership practices merchants are deploying globally and across key sub-segments, as well as the reasons why they are adopting these payment strategies and tactics in the current commercial environment.
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The MRC has partnered with Visa Acceptance Solutions, and Verifi to publish the Global Payments and Fraud Report annually. B2B International is an independent market research firm conducting our survey with merchants across the globe, including MRC merchant members.
The MRC has partnered with Visa Acceptance Solutions, and Verifi to publish the Global Payments and Fraud Report annually. B2B International is an independent market research firm conducting our survey with merchants across the globe, including MRC merchant members.
