2023 Global Payments and Fraud Report

Keep Up with Payments and Fraud Trends

Based on unbiased research, this report produced by the MRC, Cybersource, and Verifi delves into today’s rapidly changing payments landscape to illuminate the range of different payment acceptance, management, and partnership practices merchants are deploying, as well as the reasons why they are adopting these payment strategies and tactics in the current commercial environment. In addition, this research provides the latest industry fraud data and fraud management methods used by their peers, along with a robust set of performance benchmarks that members can use to help optimize their fraud management and prevention practices.

Report’s Key Focus Areas:

Payment Acceptance: How are merchants being paid?
Payment Management: How are merchants optimizing experiences and platforms?
Business Impacts of Fraud: What are the effects of fraud on merchant businesses?
Fraud Attacks and Challenges: Where are merchants most vulnerable?
Fraud Prevention: How are merchants addressing the issue of eCommerce fraud?

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Get Key eCommerce Payments and Fraud Insights

Our 2024 report delivers valuable insights into global and regional eCommerce trends. Here are just a few highlights…

4.6

The average number of payment methods accepted

90%

The percentage of merchants who encourage customers to pay via preferred methods

The average number of fraud detection tools currently used

62%

Percentage of merchants reporting an increase in first-party misuse disputes

US$35

Estimated cost to manage first-party misuse for every US$100 in disputes

33%

The percentage of merchants experiencing first-party misuse, a.k.a. friendly-fraud

Common Questions

The 2023 report was based on the results from the survey fielded in November and December of 2022. A total of 1,072 merchants involved in eCommerce fraud and payment management (including 57 MRC members) participated in the research. The sample includes merchants in four major geographic regions (North America, Europe, APAC, and LATAM), representing a diverse mix of small businesses (SMBs), mid-market and enterprise merchants.

The 2023 report was based on the results from the survey fielded in November and December of 2022. A total of 1,072 merchants involved in eCommerce fraud and payment management (including 57 MRC members) participated in the research. The sample includes merchants in four major geographic regions (North America, Europe, APAC, and LATAM), representing a diverse mix of small businesses (SMBs), mid-market and enterprise merchants.
The report provides the latest industry fraud data and fraud management methods used by global merchants, along with a robust set of performance benchmarks that organizations can use to help optimize their fraud management and prevention practices. In addition, the report delves into today’s rapidly changing payments landscape to examine the range of different payment acceptance, management, and partnership practices merchants are deploying globally and across key subsegments, as well as the reasons why they are adopting these payment strategies and tactics in the current commercial environment.

The report provides the latest industry fraud data and fraud management methods used by global merchants, along with a robust set of performance benchmarks that organizations can use to help optimize their fraud management and prevention practices. In addition, the report delves into today’s rapidly changing payments landscape to examine the range of different payment acceptance, management, and partnership practices merchants are deploying globally and across key subsegments, as well as the reasons why they are adopting these payment strategies and tactics in the current commercial environment.
The MRC has partnered with Cybersource and Verifi to publish the Global Payments and Fraud Report annually. B2B International is an independent market research firm conducting our survey with merchants across the globe, including MRC merchant members.

The MRC has partnered with Cybersource and Verifi to publish the Global Payments and Fraud Report annually. B2B International is an independent market research firm conducting our survey with merchants across the globe, including MRC merchant members.