Visa Acquirer Monitoring Program (VAMP): Overview and Operational Practices

• Acquirers responsible for implementing risk-based controls, overseeing merchant portfolios, and identifying and addressing potential gaps in fraud, dispute, and enumeration risk.
• Registered agents supporting acquirers in implementing risk-based controls and oversight processes across the payments ecosystem.
• Merchants responsible for managing fraud, disputes, enumeration activity, and customer experience within the VAMP framework.
• Payments and fraud-prevention professionals seeking a stronger understanding of VAMP performance, remediation, governance, and operational practices.

• Explain what VAMP is and why Visa evolved the program.
• Describe how VAMP performance indicators are evaluated.
• Outline how VAMP works in practice, from identification through remediation.
• Identify sample operational behaviors and risk drivers that can contribute to elevated fraud, dispute, or enumeration activity.
• Apply sample strategies to address underlying fraud, dispute, and enumeration issues.
• Recognize sample readiness and governance practices that can support sustainable VAMP management.

The course includes dedicated Acquirer and Merchant learning paths, allowing participants to focus on the responsibilities, challenges, and actions most relevant to their organization. Examples and practices presented throughout the course are illustrative and non-exhaustive; their appropriateness will depend on each organization's systems, risk profile, operating model, customer experience, contractual arrangements, VAMP requirements, and applicable legal and regulatory requirements.

Upon successful completion, participants will receive a certificate of completion recognizing their understanding of VAMP, its monitoring framework, and operational practices for managing fraud, disputes, and enumeration risk.

• Program Level: Intermediate
• Program Field of Study: Payments Risk & Network Programs
• Program Delivery Method: QAS Self Study
• CPE Credits:3.0
• Advanced Preparation and/or Pre-requisites: A basic understanding of card network operations, acquiring, or payments fraud and dispute management is recommended but not required.

Refund Policy: Refunds and cancellations are determined on a case-by-case basis. Cancellations must be communicated in writing to programs@merchantriskcouncil.org. No refunds will be issued once a course has been started.