Surveys

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2021 MRC Global Fraud Survey

The MRC and Cybersource share the annual Global Fraud Survey, outlining the latest trends in eCommerce fraud prevention. This year's report pays particular attention to the impact of COVID-19 on fraud prevention across 650 global merchants.

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U.S. consumer spending during post-pandemic life

Vesta conducted a survey of U.S. consumers to understand how spending has changed post-pandemic. They found that nearly half of the survey respondents spent more than $250 last month, with ^4% of purchases being made online.

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Rethink Your Payment Strategy to Save Your Customers and Bottom Line

GoCardless shares a survey commissioned with Forrester on how companies are updating their payments technologies and operations, especially in the realm of recurring payments.

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Retail 2020: How Retailers Can Rekindle Customer Love and Avoid Consumer Abuse

Signifyd synthesizes insights from their 2020 Consumer Sentiment Survey centered on retailer expectations and customer experience when purchases do not quite go according to plan.

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2020 State of Call Center Authentication

Neustar furnishes findings from their annual authentication strategy survey, helping leaders benchmark themselves against peers and competitors.

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False Declines Industry Report

ClearSale showcases key findings from research prepared by Aite Group on how eCommerce companies are preventing revenue loss, focusing on mitigating erroneously declined transactions.

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The Changing Face of Fraud

Accertify shares results and analysis from their survey conducted by SourceMedia Research and PaymentsSource on the evolving attitudes of fraud's impact on eCommerce companies.

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2020 MRC Global Payments Survey

The MRC and CyberSource highlight results from the joint biennial payment survey capturing how companies are addressing a swiftly moving payment landscape, which practices are producing the best results, and what businesses see as the top considerations for the future.

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2019 State of Call Center Authentication

TRUSTID offers six key findings from their annual authentication survey which examines the threat landscape facing contact centers.

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Account Takeover and Origination Fraud

Neustar condenses key points from a survey conducted with SourceMedia Research of over 500 leaders at lenders across the U.S. on the toll identity fraud is taking on the industry.

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