Surveys

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2022 MRC Global Fraud and Payments Survey

This illuminating report, produced by the Merchant Risk Council, Cybersource and Verifi, provides the latest industry fraud trends, fraud management methods, and payment strategies used by merchants globally, along with a robust set of performance benchmarks that can help with the optimization of payments and fraud management and prevention practices.

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2021 MRC Global Fraud Survey

The MRC and Cybersource share the annual Global Fraud Survey, outlining the latest trends in eCommerce fraud prevention. This year's report pays particular attention to the impact of COVID-19 on fraud prevention across 650 global merchants.

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U.S. consumer spending during post-pandemic life

Vesta conducted a survey of U.S. consumers to understand how spending has changed post-pandemic. They found that nearly half of the survey respondents spent more than $250 last month, with ^4% of purchases being made online.

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Rethink Your Payment Strategy to Save Your Customers and Bottom Line

GoCardless shares a survey commissioned with Forrester on how companies are updating their payments technologies and operations, especially in the realm of recurring payments.

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The MRC Career Survey 2020

The MRC surveyed its members to understand the current state of careers across the global Payments and Fraud sectors.

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Retail 2020: How Retailers Can Rekindle Customer Love and Avoid Consumer Abuse

Signifyd synthesizes insights from their 2020 Consumer Sentiment Survey centered on retailer expectations and customer experience when purchases do not quite go according to plan.

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2020 State of Call Center Authentication

Neustar furnishes findings from their annual authentication strategy survey, helping leaders benchmark themselves against peers and competitors.

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False Declines Industry Report

ClearSale showcases key findings from research prepared by Aite Group on how eCommerce companies are preventing revenue loss, focusing on mitigating erroneously declined transactions.

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The Changing Face of Fraud

Accertify shares results and analysis from their survey conducted by SourceMedia Research and PaymentsSource on the evolving attitudes of fraud's impact on eCommerce companies.

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2020 MRC Global Payments Survey

The MRC and CyberSource highlight results from the joint biennial payment survey capturing how companies are addressing a swiftly moving payment landscape, which practices are producing the best results, and what businesses see as the top considerations for the future.

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