Increase Retention by Reducing Unintended Churn Caused by Bank Fraud Systems, Presented by FlexPay
Summary
Most companies with a recurring revenue billing model actively fight voluntary churn. But they may not understand how involuntary churn is hurting their business. This is churn caused by failed payments that occur when the banking system mistakenly flags a transaction as fraudulent. Involuntary churn is the largest source of churn for many merchants, but you may not be taking it seriously enough.
This is a costly mistake. Involuntary churn must be treated with the same amount of attention and resources you’re using to fight voluntary churn. Customers and revenue are at stake.
Join Steve Arentzoff, Senior Vice President of Marketing at FlexPay, for an eye-opening webinar outlining how you can quickly increase your overall retention by reducing involuntary churn caused by faulty bank fraud decisions.
In this session you’ll learn:
- A blueprint to design your payments experience
- How to align organization structure, processes, and systems to achieve top payment recovery and customer retention results
- Why it’s vital to optimize involuntary churn programs for recovery, customer satisfaction during the payments experience, and retention rates following recovery
Speakers
