Chargebacks911 - 2023 Chargeback Field Report

May 03, 2023

In this webinar, we’ll explore the preliminary findings from the 2023 Chargeback Field Report, which offers retailers, FIs, consumers and other stakeholders a look at the current state of chargebacks.

A cooperative effort by Chargebacks911® and Digital Commerce 360®, this study provides a snapshot of current fraud trends. The report highlights key pain points for merchants, and gathers qualitative data from consumers to gain perspective on how customers address transaction disputes. Finally, the report will help identify misconceptions and misunderstandings between merchants and consumers when it comes to chargebacks.

Attendees will get a sneak peek into the results before the report’s release, and will learn:

  • What fraud threats are top of mind for merchants in 2023
  • The current state of chargebacks and fraud in card-not-present transactions
  • What new approaches  merchants are taking to fight and prevent illegitimate chargebacks 
  • Consumer perspectives on chargebacks and what leads buyers to dispute purchases

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