Justt - How ZenBusiness Scaled Dispute Management While Growing to 700,000+ Customers

This case study examines how ZenBusiness, a business formation platform serving over 700,000 customers, transformed their dispute management process using Justt's AI-driven solution. It details how ZenBusiness overcame the challenge of managing increasing chargeback volumes with limited staff, transitioning from a single dispute analyst to a fully automated system. The case study outlines the implementation process and results, highlighting key achievements including 100% response rate on chargebacks, zero additional headcount requirements, and consistent high-quality responses during volume surges.

The case study provides valuable insights for growing businesses looking to scale their chargeback dispute management operations efficiently while maintaining quality and controlling costs.

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