Preventing Holiday Shopping Fraud and Preparing for Chargeback Season

Friendly Fraud
Sift; Everlane
Dec 06, 2023

The holiday shopping season can be overwhelming for risk teams, as transaction volumes skyrocket—along with fraudulent transactions, account takeovers, and other online abuse. In this webinar, Sift’s Trust and Safety Architect Rebecca Alter, and Everlane’s Head of Customer Experience TJ Stein, will discuss practical strategies to prevent fraud during the holiday rush—without encumbering customers and driving up false declines.

Topics will include:

  • The latest fraud trends impacting the 2023 holiday shopping season
  • Managing fraud analyst workloads and maximizing review efficiency
  • Preparing for chargebacks and “dispute season” in early 2024
  • Optimizing fraud prevention for mobile, cross-border, and alternative payment methods
  • Leveraging machine learning and automation to accurately detect anomalies in real time 
  • Actionable insights to strengthen your 2024 fraud strategy, safeguard revenue, and maintain trust throughout the customer journey

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