Closing The Loopholes on Refund Fraud – a Deep Dive

Fraud

Payments

MRC Barcelona 2025

citizenM Hotels, ESW, Accertify

Apr 30, 2025

Presentations

Online merchants are having to improve refund policies to attract more customers and increase satisfaction with instant refunds. These incentives have resulted in abusers taking advantage of lenient policies. According to Optoro, processing a return, costs about 66% of the product’s price. The challenge lies in detecting fraudulent refunders without alienating your genuine customers. Too much friction might drive away your loyal shoppers, while too little opens the door to fraud. Join our expert panel for actionable insights on how to refine your refund strategy and protect your bottom line.

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