Balancing Guest Experience Managing Chargebacks: Innovative Solutions in Hospitality at citizenM

Fraud
Payments
MRC Amsterdam 2024
citizenM
Oct 16, 2024
Presentations

In the hospitality industry we pride ourselves in welcoming everyone who enters the door with open arms. At citizenM we extend this to the guest's online and offline booking journey, where we strive to eliminate friction at every step. This has lead to some unique challenges combined with some original solutions, of which we will present a selection at MRC Amsterdam 2024.

Learning Objectives:

  • Unique challenges for hotels and other hospitality companies
  • How to leverage the combination of online and in-person interactions

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