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Cognitive KPIs: Because 'More AI' Won’t Save a Fried Brain

Fraud

Payments

MRC Amsterdam 2025

Automattic

Nov 04, 2025

Presentations

Fraud teams talk AI, but analysts still drown in false positives. This session tackles review work burnout by treating attention as a limited resource. We’ll introduce ways to measure cognitive overload, like the NASA-TLX method, click-stream telemetry, and micro-surveys, and show how smart design can reduce mental strain. See a demo of a freebie extension developed by yours truly to help analysts color-code risk, hide noise, and create deep links for faster decisions.

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