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Countering refund and return fraud for physical goods merchants: A step-by-step guide

Fraud
Payments
MRC Amsterdam 2025
Harmon International Industries, Inc.
Nov 05, 2025
Presentations
Return fraud manuals found online provide a step-by-step guide to prospective fraudsters on how to commit different types of return fraud. There is no such guide for fraud professionals to counter the different methods.   In this session, I will explain the actionable steps from A-Z that physical goods merchants should be taking to counter return fraud.

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