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One Metric Solves the Balancing Act Between False Positives and False Negatives

Fraud
Payments
MRC Amsterdam 2025
Booking.com
Nov 05, 2025
Presentations
Automated actioning with a Machine Learning (ML) model or heuristics is a scalable tool used in the fraud prevention systems of virtually every e-commerce company. For example, not charging a card when a ML model foresees that the risk of a chargeback is high, is an effective way to prevent further liabilities and costs downstream. At Booking.com, we design, build and optimize such automated systems for the prevention of many types of Fraud. This requires well-defined optimization metrics.

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