Disputes for Alternative Payment Methods

While the dispute process for credit and debit card transactions is well-established, newer alternative payment methods like UPI in India and PIX in Brazil are rapidly gaining popularity and now handle a large volume of transactions. However, the dispute resolution mechanisms for these emerging payment methods are not as well-understood. This session will bridge this knowledge gap by exploring the specific dispute processes for UPI and PIX. We will also discuss the feasibility and strategies for adapting existing card chargeback defense processes and templates for these new payment methods.

Key Takeaways:

• Identify key differences and commonalities in dispute handling across card and alternative payment method
• Learn proactive approaches to managing disputes in these high-growth payment markets
• Acquire practical steps for adapting card chargeback defense processes for alternative payment method

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