The Chargeback Playbook: Winning Strategies for Subscription Merchants

Subscription businesses are in a tough spot. With rising chargeback rates, shifting consumer expectations, and new cancellation mandates like the FTC’s “click-to-cancel” rule, it’s game-on for fraud and payments teams. In this fireside chat, Chargebacks911 VP, Solutions Engineering Zak Matthews and NBA’s Global Head of Payments & Fraud Kenny Ebanyat team up to explore how merchants can protect recurring revenue, reduce chargebacks, and play both defense and offense with the subscription payments.

Key Takeaways:

• Learn how policy changes and consumer trends are driving chargeback misuse and abuse in subscriptions.
• Discover tailored strategies to reduce churn and dispute volume at the same time.
• Understand how to protect recurring revenue without sacrificing customer experience.

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