Dismantling Multi-Stage Account Takeovers in Enterprise Tech

As fraudsters transition from brute-force tactics to 'slow-burn' synthetic identities and social engineering, traditional detection methods are proving ineffective. This presentation offers a unique two-person perspective on the evolution of contemporary fraud. Alex Hall (VP of Fraud Strategy, IPQS) discusses the latest 'Fraud as a Service' exploits being leveraged to evade traditional detection practices, while Melinda Szabo (Water and Power Community Credit Union) explains how a financial institution identifies, investigates, and shuts down these sophisticated attacks across member accounts and deposit channels. Rather than simply defining the problem, we'll focus on the 'how to' and 'what works' as we create a blueprint for inter-agency collaboration between security teams, financial institutions, payments providers, and law enforcement agencies. Key Takeaways: Deconstructing the Methods: a breakdown of sophisticated practices fraudsters employ to gain access to accounts. Institutional Benchmarking: An examination of how a community financial institution classifies 'high risk' and 'high value' across member segments, account types, and deposit channels to minimize false positives. The Investigative Bridge: Practitioners can learn how to 'package' fraud data for response and prevention, considering the right elements across the customer journey.

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