Disputes on a Dime: Practical Dispute Strategies for Lean Teams

Disputes are a universal challenge—whether you’re a global enterprise or a small SaaS startup, you’re still fighting the same networks, issuers, and shifting rules. The difference is that startups don’t have the luxury of endless headcount, custom-built tools, or deep budgets. For lean teams, every dispute requires tough choices: which to fight, which to automate, and which to let go. In this session, Peek Travel Inc—a fast-growing SaaS travel & experiences platform—will share how our lean disputes team learned to scale effectively with limited resources. We’ll walk through the frameworks and real-world case studies that helped us build a smarter program. Key Takeaways You're Not Alone: Every company, big or small, is wrestling with the same issues Pick your battles with Data: How operational cost analysis and average dispute timing helped us define the thresholds where it costs more to fight than to lose The "Build vs Buy" debate: When partnerships make sense, how to evaluate vendors by industry alignment, and why we selected Accertify based on peer recommendations Keep teams motivated and sharp: Dispute work can feel monotonous. How to drive engagement & success AI as a force multiplier: How we use AI to speed up template revisions, reduce backlog, automate submissions or acceptances, and forecast changes—without replacing human judgment Internal and external allies: Why the most valuable tools aren’t always software, but your peers

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