Buy vs. Build: Hard-Earned Merchant Learnings in a Complex Landscape

When approaching a new payments project, it can be hard to determine the most cost effective way to proceed.  Working with a new vendor introduces new factors into your P&L, so it is natural to consider cost savings by digging into the problem yourself and building it in-house. While this can undoubtedly yield positive results, comparing the ROI of one approach over another is far more nuanced than it initially appears. In this session, attendees can expect an engaging discussion on the decision-making process of buy vs build, with examples from merchants who have gone through the process.

Learning Objectives:

• Gain key learnings on how to approach decision-making and calculating the buy vs build ROI
• Understand how merchants have navigated this process with internal stakeholders and decision makers
• Understand how merchants have navigated this process with external vendors

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