Risk Playbooks: Gaining Influence To Drive Product and Engineering Decisions

Fraud

Payments

MRC Vegas 2025

Airbnb, Lyft

Mar 11, 2025

Presentations

Risk Analysts, Business and Operations teams play a critical role in managing the day-to-day performance of systems and addressing key challenges that impact customer experience, system efficiency, and payment risk. However, sometimes non-technical teams may feel their input isn’t fully utilized or recognized in driving Product or Engineering decisions in key areas like UX, detections and payment systems. By learning to communicate more effectively and leveraging operational insights, data, and storytelling – non-technical teams can better collaborate with Product and Engineering, fostering alignment and driving stronger outcomes for the entire organization.

Learning Objectives:

Build collaboration and influence priorities through feedback loops and shared OKRs
Translate metrics into business outcomes for Product and Engineering
Communicate insights effectively using data
Align on KPIs to strengthen payments

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