State of Retail Returns: How Fraud and Abuse Are Shaping the Industry

Fraud
Payments
MRC Vegas 2025
Dick’s Sporting Goods, The TJX Companies, Appriss Retail
Mar 11, 2025
Presentations

In 2023, U.S. retailers faced $743 billion in returns, with 13.7% ($101 billion) tied to fraud and abuse. This session, featuring Appriss Retail and industry leaders from Dick’s Sporting Goods and TJX, explores how return fraud and abuse is evolving. Learn what has changed from 2023 to 2024, the latest trends, challenges, and what systemic and practical steps can be taken to impact losses.

Learning Objectives:

  • Understand the evolving tactics of return fraud and abuse, including ORC and fraudulent claims
  • Explore data-decisions to mitigate return fraud and abuse while maintaining customer satisfaction
  • Learn from leading retailers’ examples on how they are addressing return fraud and abuse to reduce losses

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