State of Retail Returns: How Fraud and Abuse Are Shaping the Industry

Fraud

Payments

MRC Vegas 2025

Dick’s Sporting Goods, The TJX Companies, Appriss Retail

Mar 11, 2025

Presentations

In 2023, U.S. retailers faced $743 billion in returns, with 13.7% ($101 billion) tied to fraud and abuse. This session, featuring Appriss Retail and industry leaders from Dick’s Sporting Goods and TJX, explores how return fraud and abuse is evolving. Learn what has changed from 2023 to 2024, the latest trends, challenges, and what systemic and practical steps can be taken to impact losses.

Learning Objectives:

Understand the evolving tactics of return fraud and abuse, including ORC and fraudulent claims
Explore data-decisions to mitigate return fraud and abuse while maintaining customer satisfaction
Learn from leading retailers’ examples on how they are addressing return fraud and abuse to reduce losses

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