Refund Fraud: What Have We Tried and What Has Worked?

With the first half of the year near to a close, one topic has dominated as the clear frontrunner for the most-discussed fraud challenge of 2024 — refund fraud. We’ve all heard about refund fraud, but what has been done to combat it? In this webinar, Sift’s Trust and Safety Architect Brittany Allen, will discuss recent real-world examples of merchants fighting refund fraud—without encumbering customers and driving up false declines.

Topics will include:

• The state of refund fraud in 2024
• Real-world examples of techniques used by merchants to fight refund fraud
• Analysis of the scalability and success of those techniques
• Balancing loss prevention actions with business goals to define your company’s refund fraud risk tolerance
• Leveraging machine learning and automation to accurately detect anomalies in real time
• Actionable insights to strengthen your 2024 fraud strategy, safeguard revenue, and maintain trust throughout the customer journey

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