LexisNexis® True Cost of Fraud™ Study of North American Merchants

We surveyed over 500 risk and fraud executives in retail and ecommerce on the current challenges and approaches to fighting fraud while serving customers:

Learning Objectives:

• Every dollar lost to fraud costs merchants $4.60 in the U.S. and Canada — a 32% increase since 2022.
• More than 40% of merchant organizations rely on manual fraud prevention processes.
• Fraud prevention increases customer churn at 59% of U.S. merchants and 46% of Canadian merchants.
• Identity verification remains one of the biggest challenges across customer touchpoints, segments and countries.

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