LexisNexis® True Cost of Fraud™ Study of North American Merchants

Fraud
Payments
LexisNexis
Mar 18, 2025
Reports

We surveyed over 500 risk and fraud executives in retail and ecommerce on the current challenges and approaches to fighting fraud while serving customers:


Learning Objectives:

  • Every dollar lost to fraud costs merchants $4.60 in the U.S. and Canada — a 32% increase since 2022.
  • More than 40% of merchant organizations rely on manual fraud prevention processes.
  • Fraud prevention increases customer churn at 59% of U.S. merchants and 46% of Canadian merchants.
  • Identity verification remains one of the biggest challenges across customer touchpoints, segments and countries.

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