LexisNexis® True Cost of Fraud™ Study of North American Merchants
Fraud
Payments
LexisNexis
Mar 18, 2025
Reports
We surveyed over 500 risk and fraud executives in retail and ecommerce on the current challenges and approaches to fighting fraud while serving customers:
Learning Objectives:
- Every dollar lost to fraud costs merchants $4.60 in the U.S. and Canada — a 32% increase since 2022.
- More than 40% of merchant organizations rely on manual fraud prevention processes.
- Fraud prevention increases customer churn at 59% of U.S. merchants and 46% of Canadian merchants.
- Identity verification remains one of the biggest challenges across customer touchpoints, segments and countries.
Some content is hidden, to be able to see it login here Login

Host a Webinar with the MRC
Help the MRC community stay current on relevant fraud, payments, and law enforcement topics.
Submit a Request
Publish Your Document with the MRC
Feature your case studies, surveys, and whitepapers in the MRC Resource Center.
Submit Your Document