dLocal and eSky Group partner to combine the power of payments with modern airline and travel innovation
Montevideo and Warsaw, November 23, 2023 – dLocal, the leading cross-border payment platform, and eSky Group, an owner of a leading travel platform in CEE, are excited to announce the expansion of their successful partnership. This move reaffirms their unwavering commitment to delivering top-tier payment solutions in the vibrant markets of Latin America and Africa.
Since 2021, both companies have been committed to creating an efficient payment process that sets new industry standards for speed and reliability, improving the payment experience in Brazil, Chile, Colombia, Mexico, Peru, and South Africa. The partnership revolves around local acquiring, ensuring lower processing costs, faster settlements, and better customer support, ensuring a superior level of authorization rates for customers in those countries.
Grzegorz Kwiecien, COO of eSky Group, expressed his enthusiasm for the extended partnership, saying, "As a travel platform, we focus on innovation and solutions that take customer experience onto the next level. We take pride in our achievements with dLocal since 2021, prioritizing local acquiring to boost authorization rates and enhance the payment process for our customers. We greatly appreciate dLocal's exceptional customer service and support, setting them apart with dedication and around-the-clock reliability."
The partnership's success extends beyond increased authorization rates. Improved payment processing has streamlined refunds, elevating the overall customer experience. Customer satisfaction remains a priority in dLocal and eSky Group’s collaboration.
The future holds even more promise for this dynamic partnership, with plans to introduce installment payment options and additional alternative payment methods (APM) to cater to the evolving needs of their customers. These innovations will further solidify dLocal and eSky Group’s position as industry leaders in LATAM and Africa, offering comprehensive payment solutions.
John O'Brien, CRO at dLocal, remarked, "Our partnership with eSky Group shows how local payment solutions can make a big difference. We've improved authorization rates and set a strong foundation for growth in Latin America and Africa by focusing on local acquiring. We're excited to reach new milestones with eSky Group."
This partnership is a prime example of how collaboration and innovation in payment processing can yield great results. By prioritizing local acquiring, both dLocal and eSky have improved the customer experience and paved the way for further growth and success in these dynamic markets.
About eSky Group
The eSky Group is the owner of a travel booking platform. The company is a leader in Central and Eastern Europe and a key player in South American markets. Currently, eSky offers its services in more than 50 countries. Its wide range of products consisting of flights, accommodation, city breaks and holidays in the form of dynamic packages, as well as ancillary products such as insurance, car rentals, airport transfers, tickets for sports events and concerts, as well as attractions create a comprehensive one-stop shop in the travel and leisure category. The company ended 2022 with an EBITDA result of more than EUR 19.6 million, a record in its history. The eSky Group is a member of the International Air Transport Association (IATA) group of agents.
For more information, please visit https://www.esky.com/.
About dLocal
dLocal powers local payments in emerging markets, connecting global enterprise merchants with billions of emerging market consumers across Africa, Asia and Latin America. Through the “One dLocal” concept (one direct API, one platform, and one contract), international companies can accept payments, send pay-outs and settle funds globally without the need to manage separate pay-in and pay-out processors, set up numerous local entities, integrate multiple acquirers and payment methods in each market. For more information, please visit https://www.dlocal.com/.
